Our standard turnaround times are 15-20 business days from design approval.
SPORTS UNIFORM ORDERS
What is the turnaround time for an order?
What happens if I need the turnaround to be quicker?
Please contact us to discuss possibilities.
What is your minimum order quantity?
We are proud to say that we do not have a minimum order quantity -differentiating ourselves from the competition. This makes re-orders for that new person joining your team easier.
Are discounts available for bulk orders?
Definitely! Please contact us to discuss. We define bulk orders as 20 or more units of the same product/design.
YEAR 12 SENIOR/GRADUATE ORDERS
What is your minimum order quantity?
We will require a minimum of 60 garments per style/order. Please contact us to discuss alternative options for orders under this amount.
What is the turnaround time for an order?
A specific turnaround time will be given to you before the order is made and will be dependent on our production capacity at the time. It will range anywhere between 4-8 weeks after receiving your deposit.
What happens if I need the turnaround to be quicker?
Please contact us to discuss possibilities.
ARTWORK AND DESIGN
Can we create a custom design?
Definitely. Talk to our team to get your custom made design, or you could use some of our ready made templates.
How long does artwork and design take?
Under normal conditions, it will take 1-2 business days.
How often can I make changes and revisions to the design?
We allow unlimited minor changes (improvements) to perfect the design. This includes changing colour, outlines, positioning and etc. Making a large change (such as changing the whole concept) will be free of charge if the new design is simple. Other large changes may incur a small $30 fee depending on its complexity.
Is payment made before or after the artwork design?
The artwork is included in the order package, so the order payment must be made first. However, standalone artwork design can be provided at a rate of $30 per design.
How many logos are allowed on the design?
Logos, names, and numbers are unlimited on our sublimation products.
Which file formats do you accept for logos?
Logo submissions must be in vector format (eps/ai). If you only have a jpg/png version then we will try and vectorise it for you for free. Low quality and small sized jpg/png logos that are difficult to vectorise can be manually redrawn and converted for a fee.